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Office Furniture

"Be, YourSelf."

GxdHood Enterprise

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Return And Exchange Policy

GxdHood Enterprise Return, Exchange, & Refund Policy

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At GxdHood Enterprise, your complete satisfaction with your merchandise is important to us. If you are not completely satisfied with your purchase, we offer returns for a full refund when the return meets the requirements outlined below.

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Return Time Frame

Eligible merchandise may be returned within 45 days of the original order date. The returned merchandise must be received by our Returns Department within this 45-day period.

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To qualify for a return, merchandise must meet the following requirements:

  • The return package must be shipped from within the United States.

  • Merchandise must be in its original, unused condition and packaging.

  • Apparel must have all original tags attached.

  • Footwear must be returned in the original manufacturer’s shoe box and placed inside a separate shipping box.

  • Accessories must include all original parts and packaging.

  • Seasonal surcharges included in the original delivery total are non-refundable.

  • Personalized merchandise is made specifically for the customer and is therefore not eligible for return.

  • Face coverings are not eligible for return or exchange for safety reasons.

  • Hype products, including The Artist's Garments, must be returned within 7 days of delivery. The applicable seven-day return period will be communicated on the product page during checkout.

  • Merchandise purchased from a retailer or other seller rather than directly from GxdHood Enterprise cannot be returned to GxdHood Enterprise. Please contact the original retailer regarding its return policy.

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Return Packaging Requirements

All returned merchandise must be sent back in its original packaging whenever applicable, with original store tags attached.

Intimate items, including underwear, swimwear, and bodysuits, are not eligible for return.

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For footwear returns, the shoes must be placed inside the manufacturer's original shoe box and then placed inside a separate shipping box. Please do not write on, tape shut, or use the manufacturer's shoe box as the shipping container. Footwear returns will only be accepted when both the shoes and the original shoe box are undamaged.

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All returns must be addressed to the GxdHood Enterprise Returns Department, as indicated on the return shipping label.

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Easy Return Label and Shipment

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To return your merchandise:

  1. Print your prepaid return shipping label. If you do not have access to a printer, save the FedEx return QR code or return label to your mobile device and present it at an eligible drop-off location.

  2. Place the merchandise you are returning inside the original shipping box or another suitable shipping box.

  3. Securely seal the package.

  4. Place the return label over the original shipping label, or present the FedEx QR code at drop-off.

  5. Take your package to an eligible FedEx return drop-off location.

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Refunds are generally processed within 14 business days after the return has been dropped off using the provided return label. Once your refund has been processed, GxdHood Enterprise will send an email confirmation. Refunds are issued to the original payment method used for the purchase. Original shipping fees are non-refundable.

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Exchanges

Because inventory can change rapidly, GxdHood Enterprise does not offer direct exchanges. If you need a different size, color, or product, we recommend returning the original merchandise for a refund and placing a new order. Applicable shipping charges will apply to the new order unless the order qualifies for free shipping.

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Frequently Asked Questions

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How many days do I have to return my order?


Eligible merchandise may be returned within 45 days of the original order date, including weekends and holidays.

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How do I return my order?


GxdHood Enterprise provides a prepaid, trackable FedEx return shipping label. Print the label and attach it securely to your return package, or use the provided FedEx QR code at an eligible drop-off location.

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How quickly will my return be processed?


Returns are generally processed within 14 business days after the package is dropped off with FedEx using the return label provided by GxdHood Enterprise. Please allow additional time for the refund to post to your account, depending on your financial institution.

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Can I use my own return shipping label?


No. To ensure that your return can be properly tracked and processed, returns must be initiated through gxdhood.com and shipped using the trackable FedEx return label provided by GxdHood Enterprise.

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What should I do if I receive the wrong item, or if an item is damaged or missing?

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If you received an incorrect or damaged item, you can follow the instructions above to return the delivered item and then place a new order for item you want. You also may have the option to exchange the wrong or damaged item (if eligible). If an item is missing from your shipment, first check your order status—if you ordered multiple items, you may get multiple deliveries and the missing item may arrive separately. If your entire order shows as delivered, be sure to check all delivery locations for an additional package (for example, front porch, mailbox, etc.). If you have all shipments and are still missing an item, please contact us at (279) 283-8232 or via email at gxdhoodent@gmail.com.

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Additionally, GxdHood Enterprise does reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We maintain a database of consumer return activity created solely for the purpose of authorizing returns and exchanges. We do not sell the information captured through this process. We also reserve the right to limit returns/exchanges made with or without receipts for any reason.

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Limited Conditions

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For the protection of our customers and GxdHood Enterprise, we reserve the right to review return activity and limit or refuse returns when there is evidence of excessive, fraudulent, abusive, or otherwise unauthorized return activity. Return authorization may be subject to verification of the original purchase and compliance with the terms of this policy.

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Thank you for choosing GxdHood Enterprise. We appreciate your business and are committed to providing a positive shopping experience.

Return & Exchange Policy: GxdHoodEnt.com Refund, Exchange, & Return Policies:

"Be, YourSelf."

GxdHood Enterprise

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gxhoodent@gmail

(279) 283-8232

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GxdHood Enterprise

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